Hotel Guest Management —
Complete Guest Profiles
with Saudi ID & Iqama
Know every guest before they arrive. Build rich profiles with Saudi national ID, iqama, stay history, preferences, and NTMP-ready nationality data.
"Every guest has a story. Know it before they arrive."
Saudi Guest ID Compliance
Every ID type, validated automatically at check-in
Saudi Nationals
National ID number (Huwwiyya) required at check-in — 10-digit ID validated automatically
GCC Nationals
GCC national ID or passport — unified Gulf ID format recognized across all GCC member states
Foreign Nationals
Passport + iqama (residency permit) or valid visit visa — expiry date tracked with automated alerts
Hajj & Umrah Pilgrims
Nusuk pilgrim ID / visa number — group manifest linkage for Hajj operators and tour companies
Guest Profile Features
Everything you need to know about every guest.
From Saudi national ID validation to iqama expiry tracking — complete guest intelligence at your front desk.
Complete ID Storage
National ID, iqama, passport numbers with expiry dates. Auto-validation flags invalid formats before check-in.
Iqama Expiry Alerts
Flag guests with near-expiry iqama automatically. Alerts 30, 7, and 1 day before expiry — front desk always informed.
Stay History & Preferences
Room type preference, dietary requirements, allergies, special requests. Every repeat guest feels known.
Blacklist Management
Flag problematic guests with notes and reason codes. System alerts front desk on booking attempt with full history.
VIP Guest Tagging
VIP tiers with automatic room upgrade triggers, welcome amenity alerts, and priority housekeeping scheduling.
Saudi ID Barcode Scanner
Instant profile lookup at reception. Scan the ID barcode — guest details auto-populate, no manual entry errors.
NTMP Reporting
Every Saudi hotel must report nationality data. Make it automatic.
The National Tourism Monitoring Programme mandates reporting of guest nationality, ID, and stay dates. Manual compliance means spreadsheets, typos, and fine risk.
Guest Profile
A complete picture of every guest.
Stay History
Auto-validated Saudi ID format
VIP tag triggers room upgrade on arrival
Full stay + spend history across all hotels
Guest Communication
Speak to every guest in their language.
Linked to the Guest Messaging module — pre-arrival WhatsApp and SMS messages sent automatically, in Arabic for Saudi and GCC guests, English for international visitors.
- Language auto-detected from nationality field
- Pre-arrival: check-in time, room ready alert, parking info
- VIP guests: personal welcome from GM name
- Post-stay review request in guest's language
Privacy & PDPL Compliance
Saudi data protection law, built into every profile.
PDPL (Saudi Personal Data Protection Law) applies to every guest record you hold. Sutahi handles consent, retention, and portability automatically.
Guest Consent Capture
Digital consent form at check-in with timestamp. PDPL Article 5 compliant. Stored against guest profile.
Data Retention Controls
5-year retention policy enforced automatically. Older data anonymised or purged based on your configured retention schedule.
Portability Export
PDPL right to portability — export any guest's full data as JSON or PDF on request. Automated request workflow.
Encrypted Storage
All Saudi ID and iqama numbers encrypted at rest using AES-256. Tokenised references in logs — raw IDs never exposed.
Frequently Asked Questions
Sutahi accepts Saudi National ID (Huwwiyya), GCC national IDs, international passports, iqama (residency permit), visit visas, and Nusuk pilgrim IDs. The system validates the format of each type and flags discrepancies before check-in is completed.
Yes. Sutahi supports CSV and Excel import for guest profiles. Our migration team can map your existing data fields to Sutahi's schema. Standard import covers name, nationality, ID numbers, contact details, and previous stay records.
At check-in, the front desk tablet or kiosk displays a digital consent form in the guest's language (Arabic/English). The guest signs or taps Agree — this is timestamped, stored against their profile, and accessible for audit at any time.
Sutahi flags expired documents with a red warning at check-in and logs the alert. The system doesn't block check-in (that's a hotel policy decision) but creates a compliance note on the reservation that you can review and action. You can configure the system to require manager override for expired IDs.
Know every guest before they arrive.
Start your free 14-day trial. Full guest management with Saudi ID validation, NTMP reporting, and PDPL compliance included.
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